Why clinics and service teams lose high-intent inquiries after 6 PM
In Dubai and across the UAE, a large share of clinic, dental, aesthetic, real-estate and professional service inquiries happen in the evening or over the weekend. Visitors land on the website with two or three practical questions — branch location, whether a specialist speaks Arabic or English, price range for an initial consultation, or earliest availability — and leave if the only option is a static contact form.
A scoped AI voice front desk bridges that gap: visitors click to speak in Arabic or English, get immediate answers from your approved FAQ, and leave a structured callback request for your reception team.
Strict guardrails: what an AI receptionist must and must not say
Safety and accuracy come before automation. A front-desk assistant is an intake coordinator, not a clinician or specialist advisor.
| Question type | Safe AI front-desk behavior | What must never happen |
|---|---|---|
| Hours, branches & parking | Answer directly from the approved location sheet. | Guessing holiday hours that were not provided. |
| Published consultation fees | State the exact published starting fee and what it covers. | Promising insurance coverage or custom package discounts. |
| Symptom or specialist advice | Politely decline advice and capture callback details for staff. | Attempting medical triage or specialist recommendations. |
| Appointment requests | Capture preferred day/time, service, name and phone for staff confirmation. | Confirming a calendar slot without a verified booking integration. |
Hear your own clinic or service business before buying a pilot
Before spending anything, send us your website URL and the top five questions your reception desk answers every day. After a fit review, NayaCloud prepares a tailored Arabic or English voice example so your team can test pronunciation, tone and handoff boundaries.
Calculate your connected voice minutes & pilot scope
Adjust your monthly inquiry volume and average call duration to compare the 200-minute AI Front Desk Pilot allowance against published per-minute voice rates.
Arithmetic estimate for the voice-call component only. Language-model tokens, telephony/SIP numbers, WhatsApp, and post-pilot hosting are scoped separately.
Clinic & Service Front-Desk Guardrail Prompt Template (Copy & Paste)
Role: Bilingual (Arabic/English) Front Desk Intake Assistant for [Business Name]. Allowed Knowledge: Only answer using the approved clinic FAQ (hours, branch locations, parking, listed consultation fees, and preparation notes). Strict Guardrails: - Never provide medical, legal, or financial advice. - Never invent discounts or confirm an appointment time unless verified by the booking system. - When a visitor asks a clinical or complex question, say: 'I will pass your exact question to our coordinator right away — may I confirm your name, phone number, and preferred callback time?'
Common questions
- Does the assistant give medical or legal advice?
- No. We configure strict boundaries so the assistant answers only approved administrative FAQs (hours, location, listed services) and routes clinical or specialist questions to your human team.
- Can we test how it pronounces our clinic and doctor names in Arabic?
- Yes. Pronunciation of company names, doctor names and local addresses is part of our five-point Arabic and English review checklist during demo and pilot setup.